Baha Çölkesen
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Recent activity by Baha Çölkesen-
Which Zendesk package do I need to use the application?
Users on all packages can use Omni-Thanks GPT.
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Where can I access the app within Zendesk?
After the Omni-Thanks GPT is installed, you can access Zendesk Support via the Omni-Thanks GPT icon at the top right of the interface.
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Will the ticket be closed every time the customer expresses gratitude? Will I have problems with the issue in some cases?
Artificial intelligence-supported Omni-Thanks GPT has the knowledge to understand whether the customer has an extra request or question by looking at the whole sentence rather than just looking at ...
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Can I report tickets closed after the Gratitude statement?
Omni-Thanks GPT allows you to report tickets via Zendesk Explore by adding tags to closed tickets. Note that you must have the minimum Suite Professional package for this feature.
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Does the application record customer messages? Does it create a problem in terms of security?
Omni-Thanks GPT does not record or store customer messages in any way.
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How long did the ticket remain in "snooze" status? Where can I see it?
You can see how many timers have been started from the Omni Snooze’s interface.
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I can't start a new timer? What should I do?
There may be two reasons for this: -A timer is currently running. After removing the ongoing timer, you can start a new timer. -Ticket has "snooze" status. After changing the ticket status, you can...
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Can I restart the timer when I stop it?
After stopping the timer, you must select the "restart" option from the timer options.
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Will the ticket status change when I stop and remove the timer?
After stopping and deleting, the ticket will leave the "snooze" status and become open again.
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How can I stop the timer?
You must click on the "stop" option by clicking on the Timer options.