Baha Çölkesen
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Recent activity by Baha Çölkesen-
I accidentally started a timer. How can I delete it back?
You must click on the "delete" option by clicking on the Timer options.
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How can I snooze the ticket?
You need to enter the Omni Snooze application via Zendesk and select the desired duration. After selecting the duration, the timer starts and the ticket status is Snooze.
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Will the ticket status change when I stop and remove the timer?
After stopping and deleting, the ticket will leave the "snooze" status and become open again.
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How can I stop the timer?
You must click on the "stop" option by clicking on the Timer options.
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I can't start a new timer? What should I do?
There may be two reasons for this: -A timer is currently running. After removing the ongoing timer, you can start a new timer. -Ticket has "snooze" status. After changing the ticket status, you can...
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Can I restart the timer when I stop it?
After stopping the timer, you must select the "restart" option from the timer options.
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How long did the ticket remain in "snooze" status? Where can I see it?
You can see how many timers have been started from the Omni Snooze interface.
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Can I disable the app at any time?
You can enable/disable it at any time via the tool in the application interface.
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Where can I install the application?
You can install it via Zendesk Marketplace.
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I do not want the ticket to be closed immediately after the Gratitude statement. Is this possible?
Depending on your request, the ticket can be closed after a certain period of time after the customer expresses gratitude.