Baha Çölkesen
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Recent activity by Baha Çölkesen-
I accidentally started a timer. How can I delete it back?
You must click on the "delete" option by clicking on the Timer options.
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How can I snooze the ticket?
You need to enter the Omni Snooze application via Zendesk and select the desired duration. After selecting the duration, the timer starts and the ticket status is Snooze.
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How long can I snooze the ticket?
You can choose from default durations or create a custom duration in the app interface.
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Where can I access the app within Zendesk?
You need to enter a ticket interface via the Zendesk Support screen. When you come to the ticket interface, you can access the application by clicking the plus sign on the right and selecting Omni ...
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How does Omni Snooze App integrate with Zendesk?
After installing the app from Zendesk Marketplace, you must authorize the app to access Zendesk APIs. Navigate to the Admin Center then from the navigation bar search for zendesk API. Choose the O...
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Which Zendesk package do I need to use the application?
Users on all packages can use Omni Snooze.
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How can I troubleshoot issues with rule creation or application?
Contact Omni Factors Support for assistance or refer to our knowledge base.
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What should I do if the Omni CSAT Timer is not working correctly?
Check your Zendesk settings and ensure that the app is enabled and configured properly.
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What happens if a user responds to a ticket after the satisfaction timer has expired?
You can respond to customers on the follow-up ticket.
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How can I set the timers I create to be active on all channels?
In the application interface, you need to "turn on" the "Activate Master Rule" section by following the Admin Center - Sunco API steps.