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You can see how many timers have been started from the Omni Snooze’s interface.

There may be two reasons for this: -A timer is currently running. After removing the ongoing timer, you can start a new timer. -Ticket has "snooze" status. After changing the ticket status, you can...

After stopping the timer, you must select the "restart" option from the timer options.  

After stopping and deleting, the ticket will leave the "snooze" status and become open again.  

You must click on the "stop" option by clicking on the Timer options.  

You must click on the "delete" option by clicking on the Timer options.  

You need to enter the Omni Snooze application via Zendesk and select the desired duration. After selecting the duration, the timer starts and the ticket status is Snooze.  

You can choose from default durations or create a custom duration in the app interface.

You need to enter a ticket interface via the Zendesk Support screen. When you come to the ticket interface, you can access the application by clicking the plus sign on the right and selecting Omni ...

After installing the app from Zendesk Marketplace, you must authorize the app to access Zendesk APIs. Navigate to the Admin Center then from the navigation bar search for zendesk API. Choose the O...