Omni Snooze App
- How long did the ticket remain in "snooze" status? Where can I see it?
- I can't start a new timer? What should I do?
- Can I restart the timer when I stop it?
- Will the ticket status change when I stop and remove the timer?
- How can I stop the timer?
- I accidentally started a timer. How can I delete it back?
Omni CSAT Timer
- How can I troubleshoot issues with rule creation or application?
- What should I do if the Omni CSAT Timer is not working correctly?
- What happens if a user responds to a ticket after the satisfaction timer has expired?
- How can I set the timers I create to be active on all channels?
- I don't want to create a follow-up ticket for some of the customers. How can I do that?
- Can I change the time limit for a satisfaction timer after it has been created?
Omni Noticast
- Is it possible for some agents not to use Noticast?
- How can I transfer the notification data to my own system?
- Where can I see all the notifications?
- Is there a dashboard where I can see the notifications I have created?
- Can the notification be pinned?
- Can my notification only appear for the group I want?
Omni Sun WhatsApp
- I want the messages to be personalized. How can I do that?
- How do I activate Zendesk Messaging to use the app?
- How can I send bulk templates?
- I want to report templates, how can I do that?
- How to create an autoresponder?
- I want the tickets coming to the phone number defined in the Whatsapp line to be collected in a single area. Is it possible?
Omni Thanks GPT
- Does the application record customer messages? Does it create a problem in terms of security?
- Can I report tickets closed after the Gratitude statement?
- I do not want the ticket to be closed immediately after the Gratitude statement. Is this possible?
- Will the ticket be closed every time the customer expresses gratitude? Will I have problems with the issue in some cases?
- Where can I install the application?
- Can I disable the app at any time?
Omni Snooze (Beta)
- How long did the ticket remain in "snooze" status? Where can I see it?
- I can't start a new timer? What should I do?
- Can I restart the timer when I stop it?
- Will the ticket status change when I stop and remove the timer?
- How can I stop the timer?
- I accidentally started a timer. How can I delete it back?